Returns:

  • We accept returns for most items within 7 days of the original purchase date.
  • To be eligible for a return, the item must be in its original condition, unworn, undamaged, and in its original packaging.

Refunds:

  • Once we receive your returned item and inspect it, we will process your refund.
  • Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Exchanges:

  • We may offer exchanges for eligible items. Please contact us for assistance with exchanges.

Shipping Costs:

  • Return shipping costs are typically the responsibility of the customer. However, we may cover return shipping costs in certain situations, such as if the item was damaged during shipping or if we made an error in your order.

How to Return an Item:

  • Contact us: Contact us at info@lbsuzanna.com to initiate a return.
  • Package the item: Carefully package the item in its original packaging, including all accessories.
  • Ship the package: Ship the package to the return address provided by us.

Cancellation:

  • Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.